Store use
By using My Hair Plan, you agree to provide accurate account, billing, shipping, and product selection information. You are responsible for keeping account credentials secure and for reviewing order details before purchase.
Terms
Terms of service
These terms explain how My Hair Plan orders, subscriptions, payments, shipping, returns, and account support work.
Products and availability
Product pages show available styles, variants, prices, and purchase options. Hair color, texture, density, curl pattern, and packaging can vary by supplier batch and screen display. If an item becomes unavailable, we may contact you about substitutions, timing, cancellation, or refund options.
Orders and payment
Checkout shows the amount due before payment. Payments are processed through Stripe secure checkout. Buy-once orders charge at checkout. Subscription plans authorize recurring billing and box shipments according to the selected delivery frequency and plan terms. Taxes, duties, import fees, or local charges may apply depending on destination and local rules.
Subscriptions and Hair Wallet
Subscription customers can choose a Ship Now or Build Credit First flow where available, then choose monthly, every 2 months, every 3 months, every 4 months, every 5 months, or every 6 months. Hair Wallet credits are store credits used toward eligible hair plan shipments and are not cash, banking products, gift cards, or interest-bearing balances.
Shipping
Shipping availability, timing, and any stated shipping cost are shown on the website, product feed, and checkout. International customers are responsible for customs duties, import taxes, brokerage fees, or local delivery charges unless checkout states otherwise.
Returns
Returns are limited because hair and beauty products are hygiene-sensitive. Eligible returns must follow the published return policy and must be approved before items are sent back.
Account and fraud review
We may delay, cancel, or refuse orders, subscriptions, or account access when information appears inaccurate, incomplete, unauthorized, abusive, fraudulent, or inconsistent with these terms.
Support
For order, subscription, return, or account help, contact [email protected]. Include your order number, account email, product name, and a clear description of the issue.
Related policies
Review before checkout.
Shipping, returns, and subscription details are published separately so customers can review the terms that apply to their order or plan.