Return window
Eligible return requests must be started within 14 days of delivery. Items sent back without approval may not be accepted.
Returns
Returns policy
My Hair Plan accepts limited returns for eligible unopened and unused products within 14 days of delivery. Because hair and beauty products are hygiene-sensitive, opened, worn, altered, or customized items have strict return limits.
Eligible condition
Products must be unopened, unused, unworn, unwashed, untampered, and returned with original packaging, tags, bundles, seals, and included accessories.
Hygiene exclusions
For hygiene and safety reasons, opened or worn wigs, bundles, braiding hair, clip-ins, microlinks, hair care products, customized items, and final-sale items are not eligible for return unless required by law or approved because of a fulfillment issue.
Return shipping
Customers are responsible for return shipping costs unless My Hair Plan shipped the wrong item or approved the return because of a confirmed fulfillment error.
Refund timing
Approved refunds are submitted to the original payment method within 5 days after the return is received and inspected. Bank and card processing times may vary after the refund is submitted.
Subscriptions and credits
Hair Wallet credits, subscriptions, skipped shipments, paused plans, and canceled plans follow the subscription terms shown at checkout and in the customer account.
Start a return
Contact support before sending anything back.
Email [email protected] with your order number, delivery date, product name, reason for return, and photos of the unopened item and packaging. We will review the request and send next steps if the return is eligible.