Subscription terms
A subscription authorizes My Hair Plan and its payment processor to charge the selected payment method on a recurring monthly schedule until the plan is canceled or otherwise ends. Customers choose a box delivery frequency of monthly, every 2 months, every 3 months, every 4 months, every 5 months, or every 6 months. That frequency determines the monthly payment and when subscription boxes ship.
When Ship Now is available and selected, the first eligible package is charged at checkout and moves toward fulfillment after payment review. The first monthly credit also begins at checkout, and future boxes ship on the selected delivery frequency as payments and credits stay current.
Build Credit First plans add monthly payments to the Hair Wallet until the selected package value is reached. The selected box delivery frequency controls the monthly amount and box timing, and the order can then be locked for fulfillment according to product, inventory, and shipping availability.
Hair Wallet credits are store credits for eligible My Hair Plan purchases and shipments. Credits are not cash, do not earn interest, and are not a bank account, loan, gift card, or investment product.
Customers may request to skip, pause, or cancel through the account portal or customer support. Cancel before the next billing date to stop the next charge. Cancellation does not reverse charges already processed, and requests must be submitted before a shipment is locked for fulfillment to avoid the next shipment.
Eligible plans may allow customers to change selection, length, variant, or package value before fulfillment is locked. Changes can affect monthly payment amount, credit balance needed, shipment timing, and availability.
If a payment fails, we may retry billing, pause fulfillment, limit account actions, or cancel the plan. Any unpaid amount or unresolved plan balance may need to be resolved before a shipment is released.
Subscription shipments follow the published return policy. Because hair products are hygiene-sensitive, opened, worn, altered, or customized items may not be eligible for return unless required by law or approved because of a fulfillment issue.
Hair Wallet credits already posted remain available as store credit after cancellation and are not automatically paid out as cash. Contact support promptly about billing errors, unauthorized charges, or a fulfillment problem so the account can be reviewed.
My Hair Plan will provide advance notice by email or in the account portal before a change to the recurring price, billing frequency, delivery frequency, or a mandatory fee affects future billing. A material change will not be applied without the customer's agreement where consent is required.
The checkout summary shows the amount due before payment. Standard shipping is currently included at no separate charge. Applicable sales tax, customs duties, import taxes, or government fees may still be assessed based on the delivery location and are the customer's responsibility unless the checkout or applicable law states otherwise.
Support
Email [email protected] with your account email, order number if available, and the plan change you want to make.
